Privacy & Security

9x99 Privacy Policy — How Your Data Is Protected

This page provides complete transparency on how your personal data is collected, stored, and protected on the 9x99 platform.

Data Secured Last Updated 2026 Not Shared with Third Parties
Last Updated: January 2026  |  Effective Date: 1 January 2026

1 Introduction

9x99 (hereinafter referred to as "we", "us", or "9x99") is an international online gaming platform that https://9x99.fun Operated through the domain. This Privacy Policy ("Policy") describes how 9x99 collects, uses, stores, and protects the personal information of its users.

By using the 9x99 platform, you are considered to have read and accepted this Privacy Policy in full. Your privacy is our highest priority. We believe data protection is not merely a legal obligation — it is an ethical responsibility we owe to our users.

Important Notice

This Privacy Policy is drafted in compliance with international data protection law and GDPR guidelines. Contact our Privacy Team for any questions.

2 What Information We Collect

The 9x99 platform collects various types of information to deliver the best possible service and ensure security. A full breakdown by category is provided below:

Data Type What Is Collected Reason for Collection
Identity Information Full name, date of birth, national ID number Age Verification & KYC Process
Contact Information Email address, mobile number Account Communications & Security Notifications
Financial Information Payment method type, transaction history Deposits, Withdrawals & Fraud Prevention
Device Information IP address, browser type, device ID Security Verification & Service Improvement
Usage Data Gaming history, session duration, login logs Responsible Gaming & Service Improvement

We only collect data that is necessary to provide our services. No additional information is gathered without your consent. Sensitive personal data (such as identity document details) is held under enhanced protection.

Minimal Data Collection Policy

9x99 follows a "data minimization" policy — meaning only the information strictly necessary to provide our services is collected. No additional personal data will ever be gathered without your explicit consent.

3 How We Use Your Information

9x99 uses collected data exclusively for specific, legitimate purposes. Your information is never used for any purpose beyond those listed below:

  • Account Management: To enable registration, login, KYC verification, and account security.
  • Transaction Processing: To process deposits and withdrawals and maintain financial records.
  • Service Improvement: To analyze user experience and improve platform quality.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Compliance: To meet regulatory requirements and comply with legal obligations.
  • Responsible Gaming: To identify problem gaming patterns and provide timely assistance.
  • Contact: To deliver important notifications, transaction confirmations, and support services.
  • Promotional Communications: To send you offers and promotional information only with your consent.
Advertising Policy

Your personal data is never sold to third-party advertisers. You can unsubscribe from promotional emails at any time.

4 Data Sharing & Disclosure

9x99 does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

  • Payment Provider: Minimum financial information required to complete transactions.
  • KYC Service Provider: Specific information provided through a secure channel for identity verification.
  • Legal Authorities: When required by court order, government directive, or legal investigation.
  • Regulatory Authority: To meet gaming license requirements and ensure AML/CTF compliance.
  • Group Companies: With affiliated companies within the same group, solely to the extent required for service delivery.

Whenever data is shared with third parties, it is done under strict data processing agreements. Third parties are not permitted to use this information for their own purposes.

AML Compliance

Under Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, suspicious transactions are automatically reported to the relevant regulatory authority. This is a legal obligation.

6 Data Security Measures

9x99 employs industry-leading technology and practices to protect your personal data. Our security framework operates across multiple layers:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Database Encryption: Stored sensitive data is protected with AES-256 encryption.
  • Two-Factor Authentication: An additional layer of security applied at account login.
  • Firewall & DDoS Protection: Protects the platform against cyber attacks.
  • Regular Security Audits: Third-party experts conduct regular system audits.
  • Access Controls: Only authorized personnel may access specific data.
Data Breach Response

If a data breach occurs, we will notify the relevant regulatory authority within 72 hours and inform affected users without delay. Our Incident Response Team is active 24/7.

7 Your Data Rights

As a 9x99 user, you hold the following rights over your own personal data. These rights are recognized under international data protection law:

Right to Access Information

You have the right to know what information we hold about you and to request a copy of it.

Right to Rectification

You have the right to request corrections to any inaccurate or incomplete information.

Right to Erasure

You have the right to request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that the use of your data be restricted under certain circumstances.

Right to Data Portability

The right to receive your data in a machine-readable format and transfer it to another service.

Right to Object

The right to object to specific uses of your data and to opt out of marketing communications.

To exercise any of these rights, email our Privacy Team. We will respond to your request within 30 days. Please note that some requests may not be fulfillable in full due to legal obligations — in such cases, we will explain why.

8 Data Retention Period

9x99 does not retain your personal data beyond the period necessary for its intended purpose. Retention periods vary depending on the type of data and applicable legal requirements:

  • Account Information: Minimum 5 years after account closure (as required by law).
  • Transaction records: Up to 7 years (in accordance with financial regulatory authority guidelines).
  • KYC Documents: Up to 5 years after account closure.
  • Communication log: Up to a maximum of 2 years.
  • Cookies & Session Data: Automatically deleted within 30 days to 1 year.
  • Marketing consent records: Up to 3 years after unsubscribing (retained as proof of consent).
What Happens After Expiry

Once the retention period ends, data is securely and permanently deleted or anonymized. The deletion process follows international data disposal standards.

9 Protection of Children & Minors

9x99 is an 18+ platform. We do not knowingly collect or process personal data from minors (under 18). Age is verified at registration, and KYC documents are requested in cases where there is reasonable suspicion.

If we are notified that a minor's data has been collected inadvertently, we will immediately delete that data and close the account. Parents or guardians may contact our support team regarding this matter.

Notice for Parents

If your child has created an account on 9x99, please contact our support team immediately. We will act promptly and delete all associated data.

10 Privacy Policy Updates

9x99 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, adoption of new technologies, or business developments.

For significant changes, we will provide clear notice via your registered email or on the platform. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page periodically.

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team. We are fully equipped to assist you in Bengali.

Privacy Support

Live Chat: Available 24/7  |  Email: [email protected]
Email requests are typically responded to within 30 days. For urgent matters, please use live chat.

Why Trust Us

9x99's Data Protection Commitment

We prove that your privacy genuinely matters to us — not just in words, but in action.

End-to-End Encryption

Every transaction and piece of personal data is protected by 256-bit SSL encryption. Maximum security is maintained at every stage — from transmission to storage.

KYC Verification Process

9x99's KYC process meets industry standards. Identity verification data is stored in encrypted form and accessible only to authorized personnel.

Not Sold to Third Parties

Your personal data is never sold to third-party advertisers or data brokers. This is a non-negotiable principle at 9x99.

GDPR-Compliant Policy

Our Privacy Policy is drafted in accordance with international GDPR guidelines. Users' data rights are fully recognized and respected.

Stored for a Defined Period

No data is retained beyond what is legally required. Once the retention period expires, data is automatically and securely deleted.

Privacy Support in Bengali

You can submit any privacy-related questions or requests in Bengali. Our Privacy Team will provide a full response within 30 days.

Frequently Asked Questions

Privacy Policy FAQ

No, 9x99 never sells your personal information to third parties. Protecting user data is a core principle of our Privacy Policy. Only limited information may be shared with specific parties for payment processing or where required by law.

Retention periods vary by data type. Account and transaction data is kept for 5-7 years for legal compliance. KYC documents are retained for 5 years after account closure. Once the applicable retention period expires, data is automatically and securely deleted.

Yes, you have the "right to be forgotten." However, certain data must be retained for a specified period due to legal obligations. Submit your erasure request to our support email — we will respond within 30 days confirming how much of the request can be fulfilled.

Disabling essential cookies may prevent login and certain core features from functioning. However, disabling analytics and marketing cookies will not affect the platform's core functionality. You can update your cookie preferences at any time through your browser settings.

Yes, if a data breach affects your information, we will notify you by email without delay. You will receive full details of what data was affected, what steps have been taken, and what actions you should consider.
Get Started Safely

Privacy guaranteed, now Join 9x99

Register with 9x99 with full confidence that your data is completely secure. Our Privacy Policy ensures you receive the highest level of protection.

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