Gaming is only enjoyable when it stays as entertainment — not when it becomes a burden. 9x99 firmly believes that responsible play is the best play. Our platform provides a full suite of safety features, limit-setting tools, and access to support whenever you need it.
At 9x99, responsible gaming is not just a set of rules — it is a core part of who we are. Every feature we build puts the mental and financial well-being of our users first.
If you are experiencing gaming-related issues, reach out to our 24/7 live chat support. Our specialist team is always here for you.
Online gaming is a great form of entertainment — enjoyed with the right mindset and awareness, it is simply a fun experience. However, when gaming shifts from a habit to an addiction, it can cause serious harm to your personal, family, and financial life. Responsible play means knowing your limits, sticking to them, and having the courage to seek help when needed.
As one of Bangladesh's most trusted online gaming platforms, 9x99 always puts user well-being ahead of business. Our responsible gaming policy is not just about meeting legal requirements — it reflects our genuine belief. We want every user to experience gaming as a healthy form of entertainment, never as a source of dependency.
The core of responsible gaming is simple: play for fun, not as a reliable source of income. Repeatedly increasing bets in hopes of a win, or chasing losses by playing more than you should — these are early signs of addiction. At 9x99, we provide tools and awareness resources to help you recognize these signs.
Gaming is entertainment, not an investment. Never bet money you cannot afford to lose. Always avoid using funds set aside for essential living expenses.
Gaming addiction often develops gradually, which is why recognizing the early signs matters. Ask yourself the following questions. If you answer "Yes" to more than one, it may be time to seek support.
If you answered "Yes" to two or more of the above questions, please contact our support team or activate self-exclusion without delay. Acknowledging the problem is the first step toward solving it.
9x99 offers a range of powerful tools to help users stay in control. All tools are entirely optional and can be activated at any time from your account settings.
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but increasing it requires a 24-hour waiting period.
Set a maximum amount per bet. This protects you from placing impulsive wagers and helps you maintain control over your gaming in the long run.
Set a time limit for how long you play in one session. Once the time is up, the platform will automatically warn you or log you out.
Review a summary of your gaming time and spending during regular breaks. This feature reminds you how long you have been playing and how much you have spent.
Temporarily pause your account for anywhere between 24 hours and 30 days. During this period you will not be able to log in, but your account will not be closed.
If you need long-term help, you can suspend your account for 6 months or permanently. This decision is difficult to reverse — it is a last resort for serious problems.
The chart above is shown as an example — you can view your actual limits in your account settings.
If you feel your gaming is getting out of control, self-exclusion is the most effective step you can take. Activating self-exclusion on 9x99 is simple and takes effect immediately.
Log in to 9x99 and go to the "Account Settings" menu. You will need to verify your identity with your password for security.
Click the "Responsible Gaming" option in Settings. You will find all safety tools there.
6 months, 1 year, 3 years, or permanent self-exclusion — choose the duration that suits your needs. Once permanent exclusion is activated, it cannot be reversed.
Confirm your decision. Your account will be locked immediately and you will not be able to log in until the set period has ended.
After you activate self-exclusion, our support team will send you a confirmation email and provide guidance on professional assistance if needed.
If you are unable to log in to your account, contact us directly via live chat or email — our support team will activate self-exclusion on your behalf.
Follow these tips to ensure a safe and enjoyable gaming experience on 9x99:
9x99 is a strictly 18+ platform. Age verification is mandatory at registration, and KYC documents may be requested in cases of doubt. Minors are strictly prohibited from creating accounts or participating in any gaming activity.
We urge parents to ensure that children and teenagers in your household cannot access 9x99 through your devices or accounts. Use parental control software on your devices and keep your login credentials secure.
Contact us for gaming-related concerns:
Live Chat: 24 Hours, 7 Days
Email: [email protected]
Every protection feature we build is designed to support a healthy gaming experience for you.
Set your own daily, weekly, and monthly deposit and bet limits. Lowering a limit takes effect immediately, while increasing one requires a mandatory 24-hour waiting period — this is your built-in protection.
9x99 automatically tracks your gaming time and sends reminders when you reach your set limit. Stay in control of your time and keep gaming enjoyable.
Age verification is mandatory during the KYC process at registration. Anyone under 18 cannot create an account under any circumstances — this is our non-negotiable policy.
Exclude yourself from the platform at any time you need. Self-exclusion takes effect immediately and can be activated without any pressure.
View your complete gaming and transaction history at any time. Transparency helps you stay aware of your own habits.
Our Bengali-speaking support team is available 24/7 for any questions or assistance related to responsible gaming. You are never alone.